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Frequently Asked Questions

I want to have important information available right at your fingertips, have your questions answered in a timely manner, and deliver customer service as quickly (and friendly!) as I can make it for you. Below is a list of some of the more frequently asked questions that have come my way. If there is something you wish to know that is not addressed here on the website, please feel free to send a message to me via the Contact page and I will do my very best to respond as quickly as I can.

Customer Service

I believe that purchasing jewelry is a very personal and significant experience. I want you to feel free to ask any questions, request any additional information or photos, so I can assist in any way to help you with your decision on a Girl Meets Joy Jewelry design. Please feel free to contact me so that we can work together to make sure that your choice is a piece that you will love forever.


The jewelry pictured on the website is going to be an ever-changing collection. Call me to learn about any of the latest designs. I try to update the site regularly but some pieces may no longer be available or the prices may have changed to reflect market cost of the materials being used. If you have inquiries about a specific item you have seen in my cases at a show, or questions in general, please contact me (Camille) at (952) 220-4930.

 

All the jewelry is designed and hand fabricated (not cast) in my Excelsior, MN studio.  With proper care, your jewelry will improve with age and can develop a rich patina.  All repairs should be handled through Girl Meets Joy. To keep your jewelry in great condition please visit the Jewelry Care page.

1. Are the chain and beaded designs available in any length or only in the lengths shown? Can I have my design altered?


Most pieces are designed with a certain length in mind. In most cases altering a length will affect the way a piece falls around the neck. For this reason I really discourage altering a design. However, since body types are different, you may need a shorter or a longer neck wire or chain to have your pendant fall in the right spot and this can be easily remedied.  If your wish is that a strand of beads need to be made longer, I will gladly alter the length to your wishes for any of our necklaces or bracelets. There will be a nominal additional fee for this special order and once altered the design becomes a final sale, non-returnable and non-exchangeable. Please contact me directly for any additional details.  


2. If I buy a ring at a show or a gallery and it's not the exact size, can I have it sized to fit me? (or) My fingers have grown since I purchased my Girl Meets Joy ring and I still want to wear it! Can it be stretched or sized?


The answer to both of these questions is YES.  If you purcase a ring from me at a show, or make your purchase from a gallery that carries my work, I will resize any ring once for no charge. I, or the gallery, will get your correct size at the time of your purchase.  If you purchased from a gallery, the gallery will send me the ring with any information that has been gathered at the time of sale and they will send the piece to me.  After I finish the work, I usually send the piece directly back to the gallery and they will call you to let you know that it is there waiting for you unless other arrangements have been made for me to ship it directly to you. If you purchased the ring from me at an art show, I will resize the ring after the show is finished, I will make the size change and send the ring directly to you within 5-7 days.


Likewise, rings purchased in the past also can be sized. A ring will always be weaker at the soldered section. Because of this weakness there will be a tendency to split if you ever stretch the ring to make it larger. If your ring has been resized before and needs to be resized up again, I recommend not using stretching as the method of enlargement as it will damage the ring. 


** Please note that any repairs or resizings that have been done to any Girl Meets Joy ring at a 3rd party source negate any warranty of my personal craftsmanship. I highly recommend sending any pieces you need worked on back to me for servicing or repair.


3. I would like to purchase a chain, but it is not available in the length that I would like. Can it be special ordered? I have a chain and would like to have it cut to accomodate one of your pendants can this be done?


The chains and neckwires that I have available for purchase with my pin/pendant pieces are solely in the lengths that I offer. I can obtain a special length for you as a purchase on it's own, not with a particular piece.  If you purchase a pendant with a chain that you would like to have shortened I will be happy to shorten it for you if the chain style allows. Please note that not all chains can be shortened and there will be a nominal charge for the labor. Please be mindful that altered chains are not returnable or exchangeable.


4. I am interested in a multistrand piece that you have, but I would like it to have 5 strands instead of 6 , and would you please use a different clasp. Can you do this for me?


The answer to this question is "It depends". I typically will design my pieces with a specific image in mind of what the end product will be and look like: so the answer is No, I will not alter an existing piece.  With that said HOWEVER - I will work with you to create the piece YOU have in mind with the intention that this is a custom piece of jewelry and will adhere to the guidelines I follow and require for Custom Work. 


5. How do I clean and care for my jewelry?: Sterling silver, 14K gold, 18K gold and Gold overlay?


Girl Meets Joy Jewelry couldn't be any easier to care for. When you buy your piece, I go over basic care while I have you there with me.  I also have a specific dropdown link in the menu above which covers everything you need to know to clean and care for your jewelry.  If you need specific maintenance or repair, I recommend bringing your piece to me to do the work as any 3rd party will nullify any warranty I offer on my work.  


6. Do you actually make every piece of jewelry by hand?


The short answer to this question is Yes.  I design and make every single piece of my work myself. I hand fabricate every petal and flower, every ring, every pin finding, etc., from flat metal sheet, various shapes and gauges of wire and tubing.  I hand select each stone and pearl with individual pieces of jewelry in mind. This process is my joy and what I love doing.


7. If I have a pair of clip earrings that I want made into pierced with either a post or an earwire, is this possible and how much will it cost to convert them?


If the earrings you own were purchased from me, either at a gallery or at one of my shows and are clips or pierced design, I can usually convert them for you unless the design of the piece prohibits the change. Please note that there will be an additional charge for this repair. If I specify that an earring design “pierced only” or “clipped only” there are usually specific reasons for this limitation and I will not be able to alter it. If you have questions or would like to discuss this, please call me directly at 952-220-4930 or email camille(at)GirlMeetsJoy.com.


8. I own several pieces that are sterling but I would really rather like them to be gold instead.  Do you offer plating services? 


I do not offer plating services on any of my designs or work.  The Gold Overlay that I use on some of my pieces is a heavy layer of high karat gold that is heat bonded onto the sterling sheet and made by hand in the studio but it is not applied by commercial plating.   


9. Some of the dark areas on my jewelry are getting darker in some areas and lighter in others (patina)? Is this normal? Can I get the whole piece to be darker again?


The dark detailing on your jewelry is called patina. The patina on your piece is applied and worked by hand. When patina has been applied on smooth surfaces it naturally wears off as you wear your jewelry creating what is called a “shine” and looks like brighter highlights on your piece. When patina is applied to areas that are textured or unexposed areas of surfaces it will naturally keep darkening over time. This is the natural aging of your jewelry. The patina aging and wearing over time makes your piece uniquely yours. See the Jewelry Care page for more information on caring for your Girl Meets Joy Jewelry. If you want the whole piece re-darkened I can do this for you as well. 


10. I was given a pair of earrings (or any other jewelry) as a gift several years ago but I don't wear them anymore but I see that you are still making them in your collection. Can I return them and get something else I like instead?


No. I do adhere to a 7 day return policy. If you purchased your piece at a gallery, you will have to adhere to the return/exchange policy of the shop.  If there is a new piece in the Girl Meets Joy Jewelry collection that you have your eye on, consider sharing the love and passing on the old to a friend who really admires and loves your style...and then treat yourself to the new. 


11. Can I commission a Girl Meets Joy Jewelry custom piece?

Yes. I would love to talk to you about creating a custom piece of jewelry.  Your heirloom materials can be re-imagined into fresh contemporary pieces! These heirlooms add a very personal dimension to the jewelry you wear every day. I offer you the chance to be a part of the creative process. All Girl Meets Joy Jewelry custom designs are one-of-a-kind pieces. If you are interested in a custom Girl Meets Joy Jewelry design please contact me directly for further information.


Please note all customer orders do require a 50% down payment up front .  If you choose to cancel the job and agreement after the project has begun, please know that 25% of the quoted price is non refundable and will be deducted from the deposit money that will be returned to you.  I work with you every step of the way on your project so we are both always on the same page.  I require your input to make your project a success.


12. Will you clean and/or repair any Girl Meets Joy Jewelry that I buy from you.


Yes, I stand behind my work 100% and usually can make your jewelry “look like new” again. Polishing and restringing are processes that I do regularly, and they are maintenance things that should be done frequently to maintain the desired quality of your jewelry. Jewelry can be dropped off at any of the Galleries that represent my work or mailed directly to me. Please insure your package when mailing and send it with a signature required.  Include your name, phone number, email address and return mailing address as well as the repair information inside the package.  Repairs normally take 1-2 weeks to complete and do have a nominal fee which I will call you to discuss once I can see what exactly needs to be done. I usually have the work completed well before the time frame but if it's busy season with shows or around the holidays, the time frame is generally in this range. I always keep you posted if there are any delays.  If you would like more information before sending your jewelry, please contact me directly for further details.


13. Jewelry Appraisals 


If you need a current value appraisal of your Girl Meets Joy Jewelry item or collection, please email  me at Camille(at)GirlMeetsJoy.com with a complete list and/or photos of your Girl Meets Joy jewelry, Be sure to Include your name, phone number, email and mailing address. An appraisal will be sent to you within 1-3 weeks. I do have records of all sales so I can pull the information rather quickly for you.You may also submit your request through any Gallery where you have purchased my work. 


RETURN POLICY


In the event that you find you are not happy with your purchase after you get it home, and you purchased your piece from me at an art festival, you will please need to contact me directly within 3 days of the purchase so that we can discuss what it is that is making you unhappy.  I want to work with you to make it right.  I ask that you please use the same care in repacking the item and ship it back to me via USPS Priority Mail with signature required & insurance and email me the tracking information. Please include a copy of the original receipt in the box when you prepare your package. Packages not returned in this manner will be refused as they are not adhering to a system that protects the both of us in the case of loss or damage via the postal system.  All returns are subject to inspection before any refund will be issued.


Please note that Custom and altered jewelries are non-refundable.  As mentioned above, your return should be accompanied with a copy of the original receipt.  Refunds will be issued to the original card that was used in the purchase. Check or cash sale returns will be issued a postal money order minus the fees for the cost of purchasing the money order check. Gift recipients can "even exchange" or be issued a credit for a different piece if reference to the person who made the original gift purchase is clearly indicated. This Return Credit must be used within one calendar year.  I keep customer records of every sale and I will be discreet so no feelings are hurt if you just simply want something else. Gift items will not be accepted as a return for a cash refund. Store credits must be used within one year of date of issue.


If you purchased your piece from a gallery or store, you will have to make your return to that particular location and adhere to their return policies. There will will be no exceptions to this policy.


Returns for refund are not eligible to any wholesale customers and any return shipping charges will be applied to your account.


REPAIR SERVICES


I usually can make your jewelry “look like new” again with a new patina or restringing. Polishing, applying patina/refinishing, and restringing are processes that I do regularly, and they are things that should be done frequently to maintain the desired quality of your jewelry.


Jewelry can be dropped off at the gallery you purchased my work from or mailed directly to me (please contact me first to discuss what you would like done). Or, if you're going to be visiting an art show venue, just bring it to me in person and we can discuss what needs to be done in person.  If you are mailing your pieces, please insure your package for the value of the piece and send with a signature required. Always Include your name, phone number, email address and return mailing address inside the package, as well as the repair information we discussed, also inside the package. Repairs normally take 1-3 weeks to complete and do have a small fee which we will discuss before the work is done. I usually will have your item completed and back to you well before that time frame but if it's busy during show season or around the holidays, naturally expect a bit of a delay. I will give you an estimate of the repair cost and let you know when they are complete and we will need to square up payment prior to sending the work back to you. Please contact me directly for further details.


** Please note that any repairs or resizings that have been done to any Girl Meets Joy ring at a 3rd party source negate any warranty of craftsmanship. I highly recommend sending any of my work back to me if it needs servicing or repair.


Shipping Info

I ship all jewelry via signature required and insured Priority Mail with the U.S. Postal Service. If you need your item overnight, FedEx rates are available. 


Payment

I process all credit card payments with Square and accept Visa, MasterCard, American Express. If you prefer using Paypal, this can also be arranged.

I do not offer wholesale pricing to the general public. I do offer wholesale pricing to retail vendors and galleries with proper documentation. If you are interested in talking to me about opening a new wholesale account or carrying my work in your gallery, please contact me directly for more information.


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